Frequently asked questions.

No. You can check out as a guest with just an email address and a delivery address. Creating an account is optional, but it lets you reorder in one click and save addresses for next time.

Yes, as long as the order has not been dispatched. Contact us with your order number as soon as possible and we will amend or cancel it. Once a parcel has left our warehouse it cannot be recalled.

Packing, handling and shipping cost roughly the same whether a parcel holds 20 units or 360, so the savings on bigger packs are passed on to you. The per-unit price is shown on every row of the pricing table, so you can always see exactly what you are paying.

No minimum. Orders below the free-shipping threshold simply have shipping added at checkout, calculated by the method you choose.

We accept the major credit and debit cards along with the alternative payment methods shown at checkout. All payments are processed over an encrypted connection by our payment provider — we never store your full card number on our servers.

Your card is authorised when you place the order and charged when the order is confirmed. If an item turns out to be unavailable, the amount for that item is refunded automatically.

Charges appear under our billing descriptor rather than a product name, so your statement stays discreet. Contact us if you see a charge you do not recognise and we will identify it for you.

Orders are dispatched within 48 hours on working days. Standard delivery typically takes 10–18 days and express delivery 3–5 days after dispatch. Full details are on the shipping page.

Free standard shipping applies to orders over $200 and free express shipping to orders over $300. The pricing table on each product page shows which packs qualify before you add them to the cart.

Everything ships in plain, unbranded outer packaging with no description of the contents on the outside. Only a return address and the details the carrier needs are printed on the label.

Every order is covered by our delivery guarantee. If a parcel is lost, held indefinitely or never turns up, we reship it free or refund you in full — the details are on the delivery guarantee page.

Use the "Lost your password?" link on the login page. A reset link is sent to your registered email address and stays valid for 24 hours.

We use your details only to process and deliver your order and to provide support. We do not sell customer data, and you can ask us to delete your account and data at any time.